At PAYIPSTEAMBEST, we strive to provide the best food delivery experience. However, we understand that there may be situations where you might need to request a return or refund. Please review our policy below:
1. Order Accuracy
- We make every effort to ensure that your order is prepared exactly as requested. If there is an error in your order (e.g., missing items, wrong items), please contact us immediately. We will work with the restaurant to correct the mistake and offer a refund or replacement as appropriate.
2. Delivery Issues
- If your order is significantly delayed or if you receive a cold or damaged meal, please let us know within 30 minutes of receiving your order. We will investigate the issue and offer a refund or replacement where applicable.
3. Refund Eligibility
- Refunds are only issued for the following reasons:
- Incorrect or missing items in your order.
- Delivery delay beyond the estimated time frame (more than 30 minutes).
- Quality issues with the food (e.g., spoiled, stale, or improperly cooked).
Refunds will be processed to the original payment method within 5-7 business days.
4. Non-Refundable Situations
- Please note that we are unable to offer refunds for:
- Customer errors when placing the order (e.g., wrong items selected, incorrect delivery address).
- Change of mind after the order is confirmed.
- Orders made through third-party platforms.
5. How to Request a Refund
- If you believe you are eligible for a refund, please contact our customer support team at contact@payipsteambest.com. Include your order number, the reason for the refund request, and any supporting images or details that may assist us in processing your request.
6. Refund Processing Time
- Refund requests are typically processed within 7 business days. The time it takes for the refund to reflect in your account may depend on your payment provider.
7. Contact Us
If you have any questions or need assistance, our customer support team is available to help. Please reach out to us via email at contact@payipsteambest.com.